Products

Collagen

1. How fast can I expect to see results?
If consumed daily within the recommended intake (2 tablets twice daily before breakfast), you will be able to see improvements in your skin texture after two (2) months.

2. Is this product safe?
The product is registered and approved by The Malaysia Ministry of Health as an assurance of the product's safety

3. What is the appropriate age to start taking collagen ?
We recommend that you start as early as 25 year to keep you skin firm, smooth and radiant. Retail the youthful resilience of your skin totay with Total Image Collagen.

4. Will I gain weight after taking Collagen?
No, Collagen is very low in calories.

5. What happens when I stop taking this Collagen supplement ?
As we lose Collagen everyday, stopping your collagen intake will result in the signs of ageing appearing again, part of the natural ageing process.

6. Can Pregnant or lactating mothers take Collagen?
We do not advise it. Due to irregular hormonal changes that take place in these stages. We recommend that you take the Collagen Supplement after you have stop lactating.

7. Can men take Collagen ?
Yes ! This is a universal skin supplement. This product is especially suitable for men who do not enjoy spending extra time taking care of their skin using topical skincare products such as creams or dislike the feeling of applying such products on their skin.

8. May i take Total Image Collagen together with Coffee ?
It is not advisable to take coffee or tea together with any of our beauty supplements as it may interfere the absorption in your body.

9. May I take Collagen Plus when I am menstruating ?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Collagen Plus

1. How fast can I expect to see results?
If consumed daily within the recommended intake (2 tablets twice daily before breakfast), you will be able to see improvements in your skin texture after two (2) months.

2. Is this product safe?
The product is registered and approved by The Malaysia Ministry of Health as an assurance of the product's safety.

3. Are there any known side effects?
There are no known side effects. However people with sensitve skin may experience breakouts in the first two months as impuritites are pushed to the surface of the skin. Ensure you drink sufficient water (at least 8 glasses a day).

4. What is the different between Total Image Collagen & Collagen Plus?
Both Total Image Collagen & Collagen Plus are similar which are formulated with pure hydrolyzed Collagen to retain moisture on the skin while its finer molecules get effectively absorbed into the skin cell to firmer, softer, and smoother skin. The differences would be Total image Collagen Plus is packed with vitamin C to improve uneven skin tone and reduce dullness and added vitamin E too, to further protect your skin against any harmful free radicals (antioxidant).

5. Will I gain weight after taking Collagen Plus?
No, Collagen Plus is very low in calories.

6. Can Pregnant or lactating mothers take Collagen Plus?
We do not advise it. Due to irregular hormonal changes that take place in these stages. We recommend that you take Collagen Plus Supplement after you have stop lactating.

7. Is this product suitable for Muslims?
Yes, Both Total Image Collagen & Collagen Plus are certified HALAL by the Islamic Services of America (ISA), a foreign HALAL certification body & authority recognised by JAKIM.

8. I am currently a user of Total Image Collagen, can I switch to Total Image Collagen Plus?
Yes ! Total Image Collagen Plus has the added goodness of Vitamin C & E, so you can enhance your skin protection especially for men & women aged 35 and above.

9. May I take Total Image Collagen Plus together with Coffee ?
It is not advisable to take coffee or tea together with any of our beauty supplements as it may interfere the absorption in your body. Best to take 1 - 2 hours before / after comsuming any supplements.

10. May I take Collagen Plus when I am menstruating ?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Hydra Glow

1. How long does it take to see the result?
Total Image Hydra Glow with patented Viqua® Pomegranate extract is clinically proven to improve skin hydration and smoothness for more radiant and younger looking skin within 28 days.

2. Is Total Image Hydra Glow safe to consume?
Total Image Hydra Glow is derived from natural ingredients which is safe for consumption. However, for pregnant & breastfeeding mom, kindly consult your healthcare provider as a precaution before taking Hydra Glow.

3. What is the recommended age to take Total Image Hydra Glow?
Total Image Hydra Glow is recommended to adult aged 20 and above for more radiant, smoother, plumper and bouncier skin.

4. Can I take Total Image Hydra Glow, Total Image Whita Glo and/or Total Image Collagen product range at the same time?
Yes! These products can be taken at the same time for better results. Total Image Hydra Glow helps to improve skin hydration, Total Image Whita Glo works by preventing melanin production for radiant and luminous skin while Total Image Collagen product range helps to keep skin firmer and younger looking. However, do take note on the recommended intake on the label.

5. May I take Hydra Glow together with Coffee ?
It is not advisable to take coffee or tea together with any of our beauty supplements as it may interfere the absorption in your body.

6. May I take Hydra Glow when I am menstruating ?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Whita Glo

1. What is the ideal dosage of L-Glutahione?
As L-Glutathione consists of three (3) Amino Acids (L-Glutamic Acid, L-Cysteine and Glycine), the low dosage intake may not be sufficient to be absorbed by the body. Therefore, a daily dosage of 400mg is recommended dosage to provide benefits. You may also take 2 capsules daily for faster results.

2. Can pregnant women consume L-Glutathione?
Pregnant women in their first few stages of pregnancy are not encouraged to take. Do also double check with your healthcare provider as a precaution before taking Whita Glo.

3. What is the recommended age to start taking L-Glutathione?
It is recommended to start as early as 20 years old to keep you skin youthful, radiant and luminous just like snow.

4. Can men take L-Glutathione?
Yes ! This is a universal Supplementation.

5. Are there any side effects?
L-Glutathione is safe if consumed as directed.

6. Is Whita Glo suitable for Vegetarian?
Yes ! Whita Glo is vegetarian friendly as there is no raw animal material used in processing & manufacturing this product.

7. May I take Whita Glo together with Coffee?
It is not advisable to take coffee or tea together with any of our beauty supplements as it may interfere the absorption in your body.

8. Can I take Whita Glo during menstruation?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Smelly No More Roll-on & Spray Deodorant

1. How long has Smelly No More Deodorant been selling in the market?
Smelly No More Deodorant has been selling in the market since year 2003.

2. What causes body odour?
Body odour occurs due to bacterial processes in sweat and not due to sweat itself. In fact, Sweat is almost odourless. But when Sweat expose to bacteria, these Bacterial processes will break protein in sweat into fatty acid. And thats how causes body odour.

3. Is Smelly No More deodorant range product free of alcohol?
Yes, it is alcohol free and made from pure & Natural Mineral Salt. It contains no aluminum chlorohydrate, fragrance-free and highly recommended for sensitive skin.

4. How long does Smelly No More Roll On & Spray Deodorant last?
It may last approximately 3 - 6 months however it is also depends on usage frequency.

5. How fast can I expect to see results?
For best results, recommended to use daily for at least 30 days.

6. How to use it?
Roll on : Wet the top surface of the Smelly No More Roll On Deodorant with water apply to clean dry skin. Recommended to be use after shower.
Spray : Clean body to get rid of bacteria. Then use Smelly No More Spray Deodorant & spray on body odour prone area such as under arm, neck, foot, behind neck... etc.

Click here to purchase.

Smelly No More 4-in-1 Daily Feminine Wash

1. Who is suitable to use this Smelly No More 4-in-1 Daily Feminine Wash?
Smelly No More 4-in-1 Daily Feminine Wash is suitable for all women (teenager & adult) especially new brides, new mother & during pregnancy.

2. How long can this Smelly No More 4-in-1 Daily Feminine Wash last?
1 bottle of Smelly No More 4-in-1 Daily Feminine Wash may last approximately 3 months, however it is also depends on usage frequency.

3. How long should I use Smelly No More 4-in-1 Daily Feminine Wash? And how many times should I use it?
You should use it regularly like any feminine wash. It is mild, gentle on skin and suitable to use daily, once or twice a day.

4. Is the Smelly No More 4-in-1 Daily Feminine Wash dermatologically tested?
Yes, Smelly No More 4-in-1 Daily Feminine Wash is dermatologically tested. It is mild, gentle on skin, free from paraben, SLS, soap, and irritating substances.

Click here to purchase.

Beauty Dutox Tea

1. Will I lose weight?
Weight loss results may vary from person to person. We recommend to have a balanced low-carb & sugar diet together with regular exercise to see visible result.

2. Does the tea come in loose tea or in individual tea bags?
Beauty Dutox Tea comes in individual pack of tea bags.

3. Can I stop taking Beauty Dutox Tea at any time?
Yes, you can stop taking the Beauty Dutox Tea any time and continue as desire.

4. What other benefits does Beauty Dutox Tea has aside from helping in reducing weight?
Beauty Dutox Tea also helps to improve your bowel movement & good for skin purification too after the detoxing process.

5. What can I do to achieve better results?
Besides taking Beauty Dutox Tea, it is recommended to have adequate sleeps, a balanced healthy diet & regular exercise to see visible and better results.

Click here to purchase.

Detox & Slim

1. How do we take detox & slim?
Recommended to take Puri Cleanx (detox) for the first month and on the 2nd month onwards take S Body (slim) for consecutive 3 months for optimum result. Take 2 capsules daily after lunch.

2. Can I continue taking Detox & Slim if haven't achieve the desired result?
Yes! You may continue with the Detox & Slim after completing the 4 months program based on 1st month Puri Cleanx and followed by 3 months of S Body*. There should be an interval of 2 weeks before starting next course.

3. How long do I need to take to see result?
As Total Image Detox & Slim is derived from natural herb ingredients, it is subjective to individual body's absorption and suitability towards the product. Generally, it is advisable to consume Puri Cleanx (Detox) for 1 month & S Body (Slim) for 3 months together with balanced healthy diet & regular exercise to see visible results.

4. Is Total Image Detox & Slim Safe?
Yes, Total Image Detox & Slim contains natural herb ingredients and it is registered and approved by The Malaysia Ministry of Health as an assurance of the product's safety.

5. May I take Detox & Slim together with S Tummy? What about Meal Shape ?
It is not recommended to take all 3 supplements together. Suggest to take Puri Cleanx for the 1st month and then follow with S body / S tummy on the 2nd - 4th month; Or Puri Cleanx only for a 3 months detox course. As for Meal Shape, you may take it to replace your normal meals and snacks as desired.

6. May I take Detox & Slim together with Coffee ?
It is not advisable to take coffee or tea together with any of our slimming supplements as it may interfere the absorption in your body.

7. May I take Detox & Slim when I am menstruating ?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Meal Shape

1. How long do I need to consume to have the results?
The results are subjective to the individual body's condition, such as absorption and suitability towards the product, as MealShape is formulated with natural ingredients. Generally, it is advisable to consume for 3 months together with a balanced healthy diet & regular exercise to obtain visible results.

2. How should I take MealShape?
You may replace one / two of your meals with MealShape if you are on weight management diet plan (suggest Breakfast / Dinner) or take it as your between meal snacks to keep you from snacking. Aside from this, you may also take it as a healthy drink for individual and family (suitable for all ages)

3. The satiety in general can last for how many hour after intake of Meal Shape?
Generally the satiety effect can last up to 2-4 hours, however the satiety effect depends on individual’s activities.
 

4. Is Meal Shape suitable for Vegetarian?
Yes! Meal Shape is vegetarian friendly as there is no raw animal material used in processing this product.

5. How many servings in total for 1 canister of Meal Shape?
1 canister can serve up to 25 servings. Just add 2 scoops (Approx. 30g) of Meal Shape into 150ml of warm water. Stir evenly and enjoy the drink.

6. What does Meal Shape Taste like?
Meal Shape taste like mild oat & multigrain drink.

7. May I Take Puri Cleanx/S Body/S Tummy together with Meal Shape
Yes! You may take the above Slimming supplements and replace one or two meals with Meal Shape (suggest Breakfast / Dinner) or take it as your between meal snacks.

8. Can meal shape mix with milk or soy ? What about cold water ?
Yes, you can mix mealshape with either milk or soy. Since Meal Shape contains oat bran powder, we recommended to mix meashape with warm water to get the best taste and drink texture.

9. Is there any side effect after intake? Does it cause constipation or bloating?
Mealshape is formulated using natural ingredients only, currently there are no known side effects such if consumed as directed. Since Meal Shape contains fibre, you are advised to drink more water after consumption and consult medical professional if you experienced any symptoms.

10. Is Total Image Meal Shape suitable for all ages?
Yes, Meal Shape is suitable for all ages (4 & above) as it is formulated with natural ingredients. However, do check the ingredients list to ensure that you are not allergic to any.

11. I am Lactose Intolerant, can I take Total Image Meal Shape?
Yes, you can. Meal Shape is a Lactose Free product and suitable for vegetarian as well.

12. Pregnant woman/lactating mum can take?
Yes, Meal Shape is formulated with natural ingredients only. However, do check the ingredients list to ensure that you are not allergic to any.

Click here to purchase.

Puri Cleanx

1. Can I take Puri Cleanx during pregnancy or lactating?
No, we do not recommend taking Piuri Cleanx during pregnancy or lactating.

2. Will I lose weight?
Weight loss results may vary from person to person. We recommend to have a balanced healthy diet & regular exercise to see visible results.

3. Can I take Puri Cleanx on a long term basis?
Weight management is a lifework. There is no fast fix or shortcut. To further enhance the benefits of Puri Cleanx, you should take Puri Cleanx as a 3 months' course. There should be an interval of 2 weeks before starting next course.

4. May I take Puri Cleanx together with S Body & S Tummy? What about Meal Shape ?
It is not recommended to take all 3 supplements together. Suggest to take Puri Cleanx for the 1st month and then follow with S body / S tummy on the 2nd - 4th month; Or Puri Cleanx only for a 3-months detox course. As for Meal Shape, you may take it to replace your normal meals and snacks as desired.

5. Is Total Image Puri Cleanx Safe?
Yes, Total Image Puri Cleanx contains natural herb ingredients and it is registered and approved by The Malaysia Ministry of Health as an assurance of the product's safety.

6. May I take Puri Cleanx together with Coffee ?
It is not advisable to take coffee or tea together with any of our slimming supplements as it may interfere the absorption in your body.

7. May I take Detox & Slim when I am menstruating ?
Yes ! You may continue to take it as usual when you are menstruating.

Click here to purchase.

S Body

1. S Body encompasses 15 types of herbal ingredients. Would it increase the heat in the body and result in constipation?
Traditionally S Body is meant for relieving internal heat, purgation and shedding excess weight. You will feel relaxed, easy and healthier after taking it! It is a safe weight loss solution. Results are even more visible when S Body is taken during high internal heat and constipation problems.

2. Will S Body work like other simming products by suppressing the appetite and leaving the user feeling weak and not energized?
S Body does not affect or weaken the body's resistance power. It helps to reduce body weight but does not lower your vitality. Herbs such as Chinese Angelica, Rhizoma Atractylodes Macrocephala and Licorice root formulated in S Body aids in strenghtening and nourishing the blood. S Body takes care of your health while achieving inch loss. S Body also do not contain caffeine, western drugs and chemical ingredients. Hence, people who allergic to caffeine can take S Body as well. It will not trigger palpitation, headache or discomfort.

3. What is the difference between S Body, the chinese-western intergrated slimming product and other western slimming formulas?
The primitive formula of S Body has been applied extensively by world medical science experts. It contains a rich mixture of 15 types of natural ingredients which is developed based on internationally recognized traditional Chinese medicine theory. It deliverys comprehensive and effective slimming results safety.

4. Can I target spot reduction on my arms and calves using S Body?
S Body emphasises trimming down to a balanced proportion so that you can flaunt your hourglass body shape. The herbal ingredients in S Body work in fat spots to help you attain ideal inches off every part of your body!

5. Can I take S Body on a long term basis?
Weight management is a lifework. There is no fast fix or shortcut. To further enhance the benefits of S Body, you should take S Body as a 3 months' course. There should be an interval of 2 weeks before starting next course.

6. How is slimming interrelated to heat relieving ?
According to the traditional Chinese medicine theory, heat dissipation is equalized to losing weight. Most of the obese people have damp-heated constitution. Heat relieving, dispersion of dampness, invigoration of blood circulation and purgation helps to achieve slimming results.

7. What is the difference between S Body & S Tummy ?
S Body targets overall body weight loss and S Tummy targets to get rid of stubborn belly fat.

8. May I take S Body together with S Tummy? What about Meal Shape ?
It is not recommended to take these 2 supplements together. Suggest to take either S body / S tummy depending on the weightloss target area. As for Meal Shape, you may take it to replace your normal meals and snacks as desired.

9. May I take S Body together with Coffee ?
It is not advisable to take coffee or tea together with any of our slimming supplements as it may interfere the absorption in your body.

10. May I take S Body when I am menstruating ?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

S Tummy

1. How long do I need to see the results?
As Total Image S Tummy is derived from natural herb ingredients, it is subjective to individual body's absorption and suitability towards the product. Generally, it is advisable to consume for 3 months together with balanced healthy diet & regular exercise to see visible results.

2. Can I take Total Image S Tummy and other slimming supplements at the same time?
It is not recommended to take Total Image S Tummy and other slimming supplements at the same time. Kindly consult your healthcare professional if you have any doubt.

3. Can I take S Tummy while pregnant or nursing?
No, we do not recommend to take any of our slimming supplements during pregnancy or lactating.

4. What is the difference between S Tummy & S Body?
S Tummy targets to get rid of stubborn belly fat and S Body targets overall body weight loss.

5. May I take S Tummy together with S Body? What about Meal Shape?
It is not recommended to take these 2 supplements together. Suggest to take either S body / S tummy depending on the weightloss target area. As for Meal Shape, you may take it to replace your normal meals and snacks as desired.

6. May I take S Tummy together with Coffee?
It is not advisable to take coffee or tea together with any of our slimming supplements as it may interfere the absorption in your body.

7. Is Total Image S Tummy Safe?
Yes, Total Image S Tummy contains natural herb ingredients and it is registered and approved by The Malaysia Ministry of Health as an assurance of the product's safety.

8. May I take S Tummy when I am menstruating?
Yes ! You may continue to take it when you are menstruating.

Click here to purchase.

Payments

What payment methods are accepted?

We only accept payment in Ringgit Malaysia (MYR) via:

MasterCard, Visa Credit or Debit Cards issued by local Malaysian banks only.
Online payments via iPay88 that support Maybank2U, CIMB Clicks, e-wallet (Boost, MCash, Shopee Pay, Touch n'Go), and FPX/MEPS (All banks including Bank Islam, Hong Leong Bank, OCBC Bank etc).
Pay Later via GrabPay or ShopBack PayLater - powered by hoolah.

Do you keep my credit card details?

We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

How can I know if my payment was successful?

Upon payment success, you will receive an on-screen prompt to inform you that the payment has been received. You will also receive an invoice from us AND a payment confirmation from the online payment portal via email. Alternatively, you may check the status of your order via My Account Dashboard.

GrabPay and GrabPay Later

1. How does GrabPay and GrabPay Later work?
At checkout, select GrabPay/GrabPay Later as your payment method.

PayLater Instalments is a payment method for you to spread your online shopping bill into 4 interest-free monthly instalments. When you activate PayLater on GrabPay, you get instant access to a PayLater Amount that you can use at Total Image Online Store.

Your monthly instalments will be deducted automatically from your GrabPay balance or a linked card. Once you've activated PayLater, you'll be entitled to both PayLater Instalments and Postpaid. This service is available for eligible Grab users only. Eligibility depends on various criteria such as ride patterns and GrabRewards tier, among others.

For more information, please visit help.grab.com

2. Who is Grab PayLater available to on Total Image Online Store?

While Grab PayLater is only available to eligible Grab users. This eligibility takes into account multiple factors including your age, your GrabRewards tier and historical expenditures with credit/debit card you've made on the Grab app.

3. How do I know if I am eligible for Grab PayLater services on Total Image Online Store?

At the Grab payment page, you will be able to see both Grab PayLater plans as one of your payment options, if you are eligible to utilise it for your purchase. Otherwise, this payment option may not be currently available to you.

4. What are the minimum and maximum limits to purchase using Grab PayLater?
The limits may vary across customers depending on your activities on the Grab app. If you are eligible to use Grab PayLater, you may view your limits on your Grab app account.

5. Can I return my order if I choose to pay using Grab PayLater?
Yes, you can - as long as the item you purchased is returnable/exchangeable and adheres to our return policy. For more information, click Return & Refund Policy!

6. How will I be refunded if I choose Grab PayLater?
For cancellations and returns, your paid amount will only be refunded back to your Grab account. Other refund methods will not be eligible for this payment method.

ShopBack PayLater Instalment (Powered by Hoolah)

1. How does ShopBack PayLater - powered by hoolah Instalment plan work?

At checkout, select ShopBack PayLater - powered by hoolah as your payment method.

For new Hoolah users: Please register to set up an account via the Hoolah app. We'd advise you to complete your payment details in the app by clicking "Complete your details" in order to unlock other features and fully utilise them. Please proceed to fill in necessary details on the registration page.

For existing Hoolah users: Simply select ShopBack PayLater as your payment option at the payment page. Then, you will be redirected to ShopBack PayLater - powered by hoolah to complete your purchase securely. Click 'Pay using Hoolah' and log in to Hoolah to complete the purchase.
Once the instalment request has been approved, you will be charged your first payment upfront, which is 1/3 of the total purchase price (your payment will be split into 3 equal amounts). For the following two months, your card will be automatically charged with the subsequent payments.

For more information, please visit hoolah.co

2. What are the minimum and maximum transaction limits to purchase using ShopBack PayLater - powered by hoolah?

The minimum limit to use Hoolah is RM 5 and the maximum amount is RM 1,600, once discounts, promotions, cashback, and wallet credit have been deducted. The range here is general min/max order value to be eligible for Hoolah. Customer spending limit may vary by customer and you can check your limit on the Hoolah app.

3. Can I return my order if I choose to pay using ShopBack PayLater - powered by hoolah?
Yes, you can - as long as the item you purchased is returnable/exchangeable and adheres to our return policy. For more information, click Return & Refund Policy!

4. How will I be refunded if I choose ShopBack PayLater - powered by hoolah?

For cancellations and returns, your paid amount will only be refunded back to your Hoolah account. Other refund methods will not be eligible for this payment method. 

Shipping & Delivery

How long will it take for my order to arrive?

Total Image Online Store aims to deliver your items in the fastest time possible.                                       

The average lead time for delivery is 3-5 working days from the stated shipping date. We will align with our courier partners to work their best to deliver the orders by the average delivery time.

For more information, please check our Shipping Policy

Can I change my delivery address after placing the order?

Yes, you can - be sure to email us at info@totalimage.com.my and request change of delivery address as soon as your order has been placed/paid.                                        

It is customer’s obligation to ensure the accuracy of the delivery address details entered at the time of ordering. Should an invalid or wrong address be keyed in by the customer, Total Image Regional (M) Sdn Bhd is not obliged to re-deliver the order(s) to the correct address at the said company’s expense.                                       

For more information, please check our Shipping Policy

Can I choose a specific delivery date and time?

Unfortunately, it is not possible to choose a specific date and time for the time being.

Is the shipping free in Malaysia?

All deliveries are within Malaysia only and will be free of charge with any purchase without minimum spend.

Do you ship to East Malaysia?

Yes, we do ship to East Malaysia at free of charge without minimum spend.

Do you ship outside Malaysia?

Unfortunately, Total Image Online Store does not offer international delivery at the moment.                                         

However, if you are from any of the countries where eBay is present in, do visit us at Ebay TotalImageRegional Flagship Store.

Return & Exchange

Do you allow exchanges?

Kindly note all purchases made through Total Image Online Store are final and there are NO return, refund & exchange.

Exchange is only allowed for defective item or error coming from us. Customers are advised to contact us via email at info@totalimage.com.my within THREE (3) days including weekends & Public Holidays from the date of receiving the goods to report on the product(s) with your order details, description together with photos of your faulty/damaged/defective condition product(s). Refer to our Return & Refund Policy.

No exchange of item/variant is allowed once you have placed your order and payment has been made. No cash refund or exchange of item on not suitable or change of mind situation. Orders cannot be cancelled once it is being placed and processed. 

Besides, all used points are non-refundable and non-exchangeable for cash. If you return an item which you have used points on, you will not get replacement points as points are for one-time use only.

Pricing Errors
Total Image Online Store reserves the right to amend any pricing errors displayed due to human error, computer malfunction or any other reason. We also reserve the right to reject/cancel any order you place with us.

Sale Items
Items purchased during our sale period are final. All sale and promotional-priced items are non-returnable, non-refundable and non-enchangeable. We do not accept return, refund & exchange on any sales items purchased during our sale period.

Prior to making full payment, please confirm that the item(s), quantity and address are accurate.

Is a return free?

Should there be a mistake or fault from us, we will be happy to alter / exchange at no additional charges.

How do I return my order?

Kindly contact us if you have received a defect or an incorrect item at:
Email: info@totalimage.com.my or
Whatsapp: +6011.3503.7922

Loyalty & Rewards Program

How our Rewards program works?

Rewards program is our loyalty program! We have created a whole host of benefits for our best customers because we love that you're here. This reward is available online exclusively at Total Image Online Store.

For more information on Total Image Online Store Rewards, click here.

How to join?

If you already have an account at Total Image Online Store, just click 'Sign in'.
If you don't yet have an account, you can create one by clicking 'Sign up'.

The program is totally free to join, no minimum spend required.

How to earn points?

Earn Points for different actions and turn those Points into awesome rewards!

There are 6 ways of earning points:

1. SIGN UP FOR AN ACCOUNT - 100 Points

2. MAKE A PURCHASE - 1 Point for every RM1 spent

3. CELEBRATE A BIRTHDAY - Receive 1,000 Points on your birthday

4. SHARE ON FACEBOOK - 200 Points

5. WRITE A REVIEW - earn 700 Points for submitting a review

6. UPLOAD A PHOTO - get extra 700 Points when you submit a photo of your review

How to redeem points?

Earn RM1 every 100 points. Turn 100 Points into RM1 discount or any amount you like based on your available points.

Step to redeem points

1. Click on the Redeem button for the rewards you wish to redeem. Move the navbar-toggle to the left according to the discount amount you desired and click Redeem.

2. Click on Apply Code to use the code on your order.

3. The code directly applies from the launcher to the cart and you will see discount on the subtotal section. 

4. You will also be able to view all redeemed rewards at Rewards section by clicking Your Rewards > View. Click Apply Code to use the code.

For more information on the redemption steps, click here.

Referral Program

What is Referral Program?

Our Total Image Online Store Referral Program allows you gain special discount voucher worth RM20 when you share our brand with your friends and family. 
You will have a unique referral link that you can share via WhatsApp, Facebook, email or a direct link. 

When your friend signs up for an account and makes a purchase, you will receive RM20 off coupon and your friend will receive RM20 off coupon as well.

How to participate?

Referrer

1. You as a referrer will be able to refer to your friends under the Referral section either by copying the direct link to your friends, or clicking and sharing on Whatsapp, Facebook Messenger, Facebook, Twitter, or Email.

2. You will receive the reward once the referred friend completes a purchase with the referral coupon.

3. The rewards that both you (Referrer) and your friend (Referee) will get upon successful referral will be shown in the Your Rewards section as well.

Referred (Friends/family)

1. Your Friend (Referred) be able to see a unique link along with a customizable message, and they will be able to click on the link shared to them. 

2. Upon clicking on the referral link that you (Referrer) shared, your Friend (Referee) will be redirected to Total Image website with the Loyalty & Rewards app opened and prompting them to enter their email to claim the reward.

3. The reward that your Friend (Referee) will get is shown in the Your Rewards section as well.

Can I give, or transfer, my rewards to someone else?

No, all rewards earned from the Total Image Online Store Rewards will be linked to your own account associated with your email address used to login.

Do points expire or get reset?

Total Image Online Store Reward Points are non-transferable and non-expiring. Hence, they will not be reset at the last day of the year.

Total Image Regional (M) Sdn Bhd reserves the rights to amend the Total Image Online Store Rewards terms & conditions without prior notice.

Terms & Conditions

1. Points will be rewarded when orders are updated as PAID.

2. Points will be cancelled when orders are updated as Refunded & Voided.

3. Total amount of points to be awarded will be excluding shipping and tax amount.

4. In the event of order return & refund, all used points are non-refundable and non-exchangeable for cash. If you return an item which you have used points on, you will not get replacement points as points are for one-time use only.

BONUS VOUCHER

1. How do I participate in the Total Image Bonus Voucher Program?
Total Image Bonus Voucher(s) can be found in some of our Beauty, Slimming products & Mealshape when you purchase them online or from our leading pharmacies in Malaysia. Pre-registration is NOT required for Bonus Voucher Program. All you have to do is to collect 8 Bonus Vouchers (same category) and submit to us via email.

2. How do I redeem my Bonus Voucher gift ?
Step 1: Collect a total of 8 Bonus Vouchers from the same category (Beauty/ Slimming / Mealshape).
Step 2: Select 1 of the listed products you would like to redeem from the bonus voucher.
Step 3: Fill in your personal details in 1 of the 8 Bonus Vouchers. Please ensure all information provided is accurate, correct and complete.
Step 4: Snap clear photos of your 8 Bonus Vouchers (front page with Voucher No) & email to bvredemption@totalimage.com.my. Our representative will contact you via email to assist & process your application.

3. Which Total Image products includes Bonus Voucher in it? 
Most of our beauty & slimming products has bonus voucher in it, except Beauty Dutox Tea, Collagen 20s, Collagen 80s, Collagen Plus 20s, Collagen Plus 60s & Personal Care Range. 

4. Why does Bonus Vouchers comes in different colour? 
There are 3 Bonus Voucher categories, which consist of Beauty range (Pink), Slimming range (Purple) & Meal Shape (Green). Get 1 free Bonus Voucher Gift when you collected 8 bonus vouchers under the same category. 

5. Are there any redemption deadline for Bonus Voucher gift? 
Yes, the redemption deadline is printed on the bonus voucher. Do submit before the deadline, as the bonus voucher will be forfeited after the stated date. 

6. I have emailed my accumulated 8 Bonus Vouchers to bvredemption@totalimage.com.my, what should I do next? 
Our representative will further assist you via email. Once the application is approved, kindly allow max. 20 working days for the preferred product(s) to be delivered to you. 

7. Does the Bonus Voucher Gift(s) comes with Box & Bonus Voucher? 
No. Bonus Voucher Gift(s) comes WITHOUT box & bonus voucher.

8. May I change the Bonus Voucher / Bonus Voucher Gifts to cash ? 
No, Bonus Vouchers / Bonus Voucher Gift(s) are not exchangeable for Cash or to be used with other privileges / discount. 

Others

Do you have walk-in store?

Unfortunately, we do not have Total Image exclusive walk-in store at the moment.

However, Total Image Products can be found in local chain or independent pharmacies like Watsons, Guardian, Caring Pharmacies, Aeon Wellness, AA Pharmacy, Alpro Pharmacy, BIG pharmacies, Multicare Pharmacies, Health Lane and other leading pharmacies nationwide.